877.NYC.FACE 132 East 76thStreet, New York, NY 10021

Cancellation Policy

Our cancellation policy applies to patients who cancel or reschedule within 24 hours before their scheduled appointment.

Last minute cancellations and rescheduling

There is no charge when calling to cancel an appointment with less than 24 hours before their appointment. However, if the patient would like to make a future appointment, the $50 cancellation fee will be billed when scheduling a future appointment.

No Show policy

If patient fails to notify the office of a cancellation and simple does not show up, a $150 no-show fee will be billed when rescheduling a future appointment. Calling to cancel or reschedule after the appointment time is also considered a no-show.

Running Late

We value open communication, and if a patient notifies the office before the scheduled appointment time that he or she is running late, we will do our best to accommodate.

Our cancellation policy reflects the inherent cost of an empty appointment spot, and the difficulty to find patients to fill an empty appointment time with less than 24 hours notice.